Refund & Cancellation Policy
1. Subscriptions are billed in advance
Paid LearnForge plans are recurring monthly subscriptions charged at the start of each billing period. By subscribing, you authorise the recurring charge until you cancel.
2. No refunds for amounts already charged
Because the Service provides immediate access to digital content that is generated and consumed on demand, all fees are non-refundable, and we do not provide refunds or credits for:
- partially used billing periods;
- periods after you stop using the Service without cancelling;
- downgrades made mid-period;
- unused quota, courses, or features.
3. Cancel anytime
You may cancel your subscription at any time from your account settings or the billing portal. When you cancel:
- your subscription will not renew at the next billing date;
- you keep full access to your paid plan until the end of the current paid period;
- no further charges will be made after cancellation.
4. Exceptions
We may, at our discretion or where required by law, provide a refund where:
- you were charged in error or charged more than once for the same period;
- a verified technical fault on our side prevented you from using the Service for a material portion of the paid period and we could not resolve it; or
- a refund is required under applicable UAE consumer-protection law (Federal Decree-Law No. 15 of 2020) or other mandatory law.
5. Statutory rights
Nothing in this policy limits or excludes any rights you have under the consumer-protection laws of the United Arab Emirates that cannot be waived by agreement. Where such mandatory rights apply, they prevail over this policy.
6. How payments & refunds are processed
Payments are collected by Paddle.com Market Limited, our authorised reseller and merchant of record. Any approved refund is processed back to your original payment method through Paddle and may take several business days to appear, depending on your bank or card issuer.
7. How to request a refund or cancel
To cancel, use the "Manage subscription" option in the app. To request a refund under the exceptions above, email support@learnforge.me from your account email address with your name, the charge date, and a brief description of the issue. We aim to respond within 7 business days.
8. Contact
Questions about billing or this policy? Email support@learnforge.me.